Service Delivery Manager UK Jobs 2021

Service Delivery Manager UK Jobs 2021

Job Details:

Looking for a Service Delivery Manager UK Jobs 2021, then here you got on Edualerts4all. All the Career Opportunities like Jobs, Scholarships, and Internships are updated daily with Posted Date Locations and categories.

Service Delivery Manager UK Jobs 2021 Details

TitleDetails
Posted Date17-Nov-2021
LocationUK
CategoryManager

Job Skills:

  • Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible, and not afraid to get stuck into a large amount of detail.
  • Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary.
  • Strong communicator, with skills & experience of leading diverse/disperse teams.
  • Professional under pressure.
  • Focus on succeeding in a challenging, and ever-changing environment.
  • Credible.
  • Contribute positively to the organizational culture.

Key Activites: 

  • Jointly monitoring performance alongside CSL through available MI at the site and individual HP level, to identify trends/risks/ development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary.
  • Support Resource Managers in the planning activity, allocation of resources in line with DWP forecast, and effective booking policies to assist in the achievement of SLAs and KPI’s. Optimizing clearance opportunities whilst maintaining quality and protecting the customer journey.
  • Create and maintain Management Information Pack, produced weekly and shared with senior mgt.
  • Monthly 1-2-1 with team members
  • Cascading information to Team Members through Daily meetings/huddles with all staff at AC and HC by conference call
  • Delivery of monthly team meetings including operational updates-need to change this to support the monthly team meetings to ensure that relevant business messages are cascaded.
  • To promote joint working and maximize the local relationships with CSLs, coordinators and established engagement structure.

New Starters:

  • Responsible for onboarding new HP’s into the business from offer acceptance including welcome calls and regular touch points as per the onboarding process, and ensuring the day 1 induction is completed in line with business expectations.
  • Learning passport to be reviewed with CSL to identify any potential support needs/behavioral concerns alongside CSL, ensuring bespoke plans are created, implemented and managed.

Other Duties:

  • Discussing / reviewing/ answering complaints within SLA.
  • Attendance at Stakeholder Engagement Meetings as and when required.
  • Facilities Management, including all HSE and Security procedures and processes, are adhered to.
  • Completing, checking, and approving staff expenses, timesheets, annual leave, shopping carts/procurement requests.

Job Type:

  • Full time.

Job Qualification:

  • Bachelor’s degree is a minimum

Job Experience:

  • Review CSAT data and implementing changes where necessary to improve claimant journey/experience

How to Apply for Job?

To Apply for the Mentioned Job Click on the above “Apply Now” Button. 

For Latest Educational Alerts SUBSCRIBE to our Website by email. Edualerts4all is a legit and authentic Website where you will get all the latest educational alerts like career opportunities, Scholarships, Jobs, and internships around the world.

Please share the edualerts4all with your friend, maybe he/she will find it helpful, thanks for your interest in this educational website.

Leave a Comment